With all of that data collected, here are the steps involved in the actual creation of your customer journey map using that ...

Two major things are working against sellers when understanding the customer journey: Buyers tend to complete much of their journey before ... validation of capabilities, and consensus creation. One ...

The importance of insights into customer journey and how to use them to improve business strategy are examined in this ...

Fashion and homeware digital retail platform N Brown Group has promoted Clare Empson to the newly created role of chief ...

N Brown Group has promoted Clare Empson to the newly created role of chief customer operations officer. Empson has been ...