This program aims to provide a fast track to great careers with industry partners like Alabama Power, Spire, and Blue Cross, ...

The companies that benefit from this are the ones that take proactive measures to ensure their staff has received proper customer service and appreciation training. You can earn an incredible ...

To make the holiday shopping experience the best it can be for customers year after year, businesses must ensure they set ...

In one example in the training, staff are taught how to deal with a regular customer asking for water when they haven't ...

The goal in these exercises is to help your team become more confident and proficient in what they say and do. When you achieve greater confidence and proficiency, you will also achieve greater trust ...

Artificial Intelligence is being used for a novel purpose: training customer service staff to handle irate customers through an AI-powered, foul-mouthed robot. Airtel and Google Cloud have ...