In general an online business will have less direct one-to-one communication with customers, however it is still very important that they are able to provide effective customer service.

By transforming customer service interactions, AI-powered digital solutions are prepared to improve every aspect of your business including online customer experience, loyalty, brand reputation ...

Many well-known online retailers and platforms in the Netherlands fail to provide easily accessible customer support, despite ...

If you're running an e-commerce website, you need a customer service team. And if you're running an online shopping juggernaut like eBay, you need a big customer service team. Luckily, that's what ...