When TriMet launched its Safety Response Team in 2021, sending unarmed workers trained in de-escalation onto Portland’s ...

In 2023, TriMet renewed its contract with PPI for Safety Response Team and customer safety officer services. The new contract includes up to $108 million in total compensation for the security ...

For the first time KATU heard from TriMet after a bus driver's heroic actions on Wednesday. TriMet also said drivers are trained to de-escalate a crisis. It was like a scene out of a movie, as ...

Of course, just because things went well, doesn’t mean that TriMet has mastered the operation of public transit in wintry conditions. As York noted, the weather, preparations and response all ...