The trend toward omnichannel communication in contact centers is reflective of a broader shift towards digital customer ...

New FUSE Insights Puts Control Back in The Hands Of Influencers & Brand Marketers, Leading to 30% Agency Growth YoY NEW YORK--(BUSINESS WIRE)--New data from PartnerCentric, the largest independent ...

We’re aiming for a future where co-pilots incorporate context awareness and continuous learning to become true collaborative ...

The good news is that building with cheaper AI will likely lead to new AI products that previously wouldn’t have existed. It ...

Three ways your brand can take a page out of Damola and Red Lobsters approach to increase transparency, communication and ...

Customer sentiment analysis is taking a bold leap forward with emotion mapping, real-time tracking and cultural insights.

Big news for digital experience platforms to start 2025: There's a new, undisputed leader in one analyst report for the first time in five years. The world of digital experience platforms (DXP ...

I teamed up with AI for 2025 marketing predictions. Expect insights, surprises and a few bold takes on the future of ...

AI is the new normal. AI is becoming the key differentiator for market leaders who integrate these capabilities into their core operations.

Consumers care deeply about how they communicate with brands over their preferred channels. Whether it's SMS, WhatsApp, Email, or a voice call, people neeed to trust that the business they are talking ...

The challenge isn't replacing humans but reinventing how we integrate human skills into AI-driven experiences.

Replika’s AI agents aim to move from companionship to full-on life assistants. Are we ready for this next phase of AI?