Still, online-chat waiting times aren't bad and we've been able to speak with Amazon reps after waiting just a few minutes. Once it's time to talk to a customer service rep, the process is ...

Porch pirates have had a devastating impact on Americans with millions affected. Thankfully, shopping giant Amazon has some ...

An Orpington woman is “outraged” by Amazon after a knife she ordered was delivered to her workplace without any age ...

Amazon has sent out Alexa-themed invites for the February 26 event. Read our beat-by-beat breakdown of the event as we react to the news.

Amazon has sent out Alexa-themed invites for the February 26 event. Read our beat-by-beat breakdown of the event as we react to the news.

We received a scam alert report regarding Expedia Customer Service articles published on TechBullion ... this feature allows users to manage bookings and seek automated assistance. Initiate Live Chats ...

What it takes to create a positive agent experience, hurdles businesses to overcome and how technology is shaping the future ...

With the new premium $35 Alexa Voice Remote Pro, you can say "Alexa, find my remote" into any Echo device you own (or the ...

LOS ANGELES - Amazon on Wednesday unveiled Alexa+, a generative AI-powered upgrade to its popular voice assistant that aims to provide more humanlike conversations and smarter interactions. Unlike ...