Just like nature, industry thrives on adaptability. Yet, many industries now find themselves in a time where technology is ...

HDI, the leading organization dedicated to elevating service and support across the enterprise, today unveils Service Management Training and Consulting solutions to help organizations and ...

Mark Settle is a seven time CIO and the author of two books on IT management ... In short, knowledge work is messy. Individual work assignments are established through a waterfall process in ...