Barneys and Friend Sheldon Gilbert helps the hip department store decode the desires of its online customers. Journal-ist: Freedom of Choice From the journals, studies on why we shop online ...

In general an online business will have less direct one-to-one communication with customers, however it is still very important that they are able to provide effective customer service.

By transforming customer service interactions, AI-powered digital solutions are prepared to improve every aspect of your business including online customer experience, loyalty, brand reputation ...

Former SpaceX employee and Inheritance AI founder Vincent Peters sheds light on working for Elon Musk and gives his take on ...

If you're running an e-commerce website, you need a customer service team. And if you're running an online shopping juggernaut like eBay, you need a big customer service team. Luckily, that's what ...