The trend toward omnichannel communication in contact centers is reflective of a broader shift towards digital customer ...

New FUSE Insights Puts Control Back in The Hands Of Influencers & Brand Marketers, Leading to 30% Agency Growth YoY NEW YORK--(BUSINESS WIRE)--New data from PartnerCentric, the largest independent ...

We’re aiming for a future where co-pilots incorporate context awareness and continuous learning to become true collaborative ...

The good news is that building with cheaper AI will likely lead to new AI products that previously wouldn’t have existed. It ...

Three ways your brand can take a page out of Damola and Red Lobsters approach to increase transparency, communication and ...

AI is the new normal. AI is becoming the key differentiator for market leaders who integrate these capabilities into their core operations.

Consumers care deeply about how they communicate with brands over their preferred channels. Whether it's SMS, WhatsApp, Email, or a voice call, people neeed to trust that the business they are talking ...

How technology can hinder instead of help an aligned CX and EX strategy and recommendations on how to manage it.

Does Your Tech Stack Drive an Aligned Customer and Employee Experience?