This program aims to provide a fast track to great careers with industry partners like Alabama Power, Spire, and Blue Cross, ...

The goal in these exercises is to help your team become more confident and proficient in what they say and do. When you achieve greater confidence and proficiency, you will also achieve greater trust ...

A new study reveals that AI-assisted customer service agents work faster and more efficiently, with the biggest gains seen ...

Joining us on today’s Inside Automotive is John Fairchild President of Fairchild Automotive Solutions, to share ...

The staff at the city mosque here will soon be required to wear a standard uniform and undergo customer service training ...

The lawsuit against LinkedIn, alleging it used customer information for AI model training, has been withdrawn.

Operating a restaurant requires efficient management, great customer service, and adaptability. As restaurant operators know, ...

Imagine a world where every time you speak on the phone, an AI-powered machine is on the other end. That reality isn't far ...

Nexus has outlined how the Tyne and Wear Metro’s new £362m fleet of trains will be brought into customer service over the ...

Ultimately, investing in forwarder TMS software is a significant decision that can greatly impact logistics operations. By ...

As part of ongoing efforts to repurpose waste and connect with communities, Emirates has recently distributed more than ...

HOOVER – Jefferson State is now offering a new customer service program at its Shelby-Hoover campus.