This program aims to provide a fast track to great careers with industry partners like Alabama Power, Spire, and Blue Cross, ...

The goal in these exercises is to help your team become more confident and proficient in what they say and do. When you achieve greater confidence and proficiency, you will also achieve greater trust ...

A new study reveals that AI-assisted customer service agents work faster and more efficiently, with the biggest gains seen ...

Joining us on today’s Inside Automotive is John Fairchild President of Fairchild Automotive Solutions, to share ...

The staff at the city mosque here will soon be required to wear a standard uniform and undergo customer service training ...

Artificial Intelligence (AI) is revolutionizing customer service by enhancing speed, efficiency, and providing ...

The lawsuit against LinkedIn, alleging it used customer information for AI model training, has been withdrawn.

The Power of Engagement: How Good Customer Service Leads to Results Customer service and customer experience are both important when it comes to taking care of customers. In this informative ...

Imagine a world where every time you speak on the phone, an AI-powered machine is on the other end. That reality isn't far ...

Operating a restaurant requires efficient management, great customer service, and adaptability. As restaurant operators know, ...

Ultimately, investing in forwarder TMS software is a significant decision that can greatly impact logistics operations. By ...